Shipping Policy

Processing Time

• All orders are typically processed and shipped within 1-3 business days.
• No shipments are arranged on weekends and statutory holidays.

Shipping Time • Canada Local Orders: Estimated delivery time is 5-10 business days.
• USA and other areas: Estimated delivery time is 7-15 business days.
• Actual arrival time may vary due to customs clearance, weather or other uncontrollable factors.

Shipping Fee Instructions

• The shipping fee will be automatically calculated based on your delivery address and package weight during checkout.
• Orders over a certain amount (e.g. CAD$80 and above) can enjoy free shipping (can be adjusted based on actual settings).

Shipping & Tracking

• Once your order is shipped, we will send the tracking number via email.
• You can track the status of your package at any time through this link.

Delay and Loss

• If your package has not been delivered for more than 20 working days after shipment, please contact our customer service email: nightingaleintimate@yahoo.com
We will assist you with tracking or handling with the logistics company.

International Orders

• International orders may incur customs duties or import taxes, which are the customer's sole responsibility.
• We are not responsible for customs clearance delays.