Return and Refund Policy
1. Health and safety principles
Since the products sold in this store are close-fitting and personal items (such as underwear, stockings, sex accessories, etc.),
For hygiene and health safety reasons,
All products are not returnable or exchangeable once unpacked, tried on or used.
2. Return and Exchange Circumstances
In the following cases, you can apply for a return or exchange within 7 days after receiving the product:
• The merchandise received is damaged or has obvious defects;
• The merchandise received does not match the order (e.g. wrong style or size).
When requesting a return, please provide:
• Order number
• Product photos
• Problem description
3. Non-refundable situations
Returns and exchanges are not accepted in the following circumstances:
• Due to personal subjective reasons (dislike, wrong size, different from imagination);
• Merchandise that has been opened, tried on, or used;
• Goods that have exceeded the return or exchange period.
4. Return Process
If you are eligible for a return or exchange, please contact us via email:
info@nightingaleintimate.com
We will respond within 3 business days and provide the return address and instructions.
5. Refund Method
Once the returned merchandise is inspected and confirmed to be correct, the refund will be made via the original payment method.
The refund amount includes only the product price and does not include shipping costs.
6. International Orders
For international buyers, please note:
• Return and exchange postage and customs duties are the responsibility of the buyer;
• Our store is not responsible for any liability caused by customs or transportation delays.
7. Final Interpretation
NIGHTINGALE INTIMATE GOODS reserves the right of final interpretation of its return and refund policy.
Customer Service Email: info@nightingaleintimate.com